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FramesDirect review: Glasses and sunglasses for men and women

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What is FramesDirect?

FramesDirect.com is an online seller of men’s and women’s eyeglasses, sunglasses and contact lenses. The company offers a large selection of eyewear at competitive prices. They also offer a good return policy and warranty. FramesDirect sells over 300 brands of eyewear, including designer brands.

Just a few of these include Burberry, Costa, Dolce & Gabbana, Gucci, Prada, Michael Kors and Ray-Ban.

FramesDirect men’s and women’s eyeglasses

FramesDirect offers a huge number of eyeglasses, with more than 6,800 styles of women’s glasses. And they sell more than 5,700 styles of men’s glasses. 

Frames come are available in a variety of shapes. These include aviator, cat-eye, oval, rectangular, round, wayfarer and wraparound eyeglasses styles. Available styles include full rim, semi-rimless and rimless glasses.

FramesDirect.com eyeglass frame materials include:

FramesDirect also offers hypoallergenic frames for customers who have any metal allergies

They also feature more than 5,300 progressive-eligible glasses styles. So if you have presbyopia and need multifocal lenses, it should be easy to find frames that suit your face and style.

FramesDirect sunglasses styles 

FramesDirect sells almost 6,000 styles of sunglasses. This includes men’s, women’s, boys’ and girls’ sunglasses. They offer non-prescriptions and prescription sunglasses. Popular brands include Adidas, Oakley and Ray-Ban sunglasses.

FramesDirect sunglasses offering includes:

FramesDirect makes it easy to shop for sunglasses. The site allows you to filter your search by brand, frame material, frame shape, frame color and size. They put bestsellers at the top of the page and include customer reviews. 

FramesDirect.com sunglasses prices range from $38 to over $850. Many popular styles sell for between $75 and $250.

Buying from FramesDirect: How it works

You can buy FramesDirect glasses by browsing the frames and choosing a pair of glasses that suits your style and needs.

Once you’ve picked your frames, you then choose lenses. Your choices include:

The cost of glasses from FramesDirect depends on the frames you select, the lenses you choose and any coatings or extras you add. Single-vision lenses tend to be cheapest. Progressive no-line lenses tend to be most expensive.

Once you’ve chosen lenses, you can either enter your prescription online or choose to send it later. That is, unless you’re a repeat customer and FramesDirect already has your prescription on file.

Now choose a lens material. You can choose from among plastic, polycarbonate, high-index 1.67 (thinner lenses) or high-index 1.74 (ultra-thin lenses). The price increases with the thinness of the lenses.

Finally, you choose a lens package. All FramesDirect lenses have UV protection and scratch-resistant coating

You can also choose between four lens packages that include different extras. The most expensive package includes Transitions lenses. These specialty lenses darken when exposed to UV rays.

How much do FramesDirect glasses cost?

The price of FramesDirect.com glasses depends on which frames, lenses and lens package you choose. If you go with a $40-pair of frames with single-vision polycarbonate lenses and no extras, you may spend about $85 total.

If you choose $500 frames, progressive lenses, high-index lenses and the most expensive lens package, you may spend upwards of $785.

As you can see, FramesDirect offers choices that will fit a wide range of budgets. They also offer coupon codes, sale styles and other ways to save money.

FramesDirect reviews

FramesDirect gets excellent reviews from customers. And they’ve been given the stamp of approval from the Better Business Bureau (BBB).

In fact, FramesDirect.com has a 4.8 out of 5 stars on the consumer rating site TrustPilot.com. The company also earned an A+ rating from the BBB.

In FramesDirect.com reviews, customers praise the company for:

  • A large selection of frames

  • Affordable prices

  • Fast, free shipping

  • Good customer service

The company has been in business for 25 years and has been accredited by the BBB for more than 10 years.

Does FramesDirect take insurance?

FramesDirect.com does not accept most vision insurance plans. This means that if you buy contacts or glasses, you’ll need to submit a claim to your vision insurance company.

FramesDirect does offer instructions on how to submit an insurance claim. They also provide claim forms for top vision insurance providers. Providers incluce EyeMed, Humana, Spectera, Superior Vision, VSP and others.

FramesDirect shipping time

Here is the FramesDirect shipping time for U.S. customers for different types of orders:

  • Contacts and non-prescription eyewear – 4 to 7 business days

  • Prescription glasses and sunglasses – 11 to 14 business days

Items that are on backorder may take longer to arrive. You should get a message from FramesDirect to let you know if your eyewear will be delayed.

FramesDirect also offers shipping to Canada and many other international destinations. You can check the FramesDirect shipping options page to see a list of countries to which shipping is offered. 

FramesDirect free shipping is available only in the 48 contiguous U.S. states. 

FramesDirect return policy

FramesDirect.com offers a full refund on returns for 30 days after purchase for reasons such as disliking the color, fit, look or style. The FramesDirect return policy applies to glasses, sunglasses and contact lenses sealed in the original box.

If you choose to use a prepaid label to return a FramesDirect purchase for reasons of preference, a charge of $9 will be taken out of your refund. You can choose to get your money refunded to your original purchase method. Or you can be issued a store credit so you can make an exchange.

In some cases, you will be able to return an item without having to pay the return shipping fee.

This applies if:

  • Your contacts or glasses came in the wrong prescription

  • You receive a damaged or incorrect item in your order

You must still make the return within 30 days, and you can initiate your return online.

FramesDirect warranty

FramesDirect offers a one-year warranty that covers manufacturer defects in the frames or lenses on your glasses. 

Some of the problems that may be covered under the FramesDirect warranty include:

  • Coating peeling off lenses

  • Lenses cracking due to a defect

  • Hinges or nose pads breaking or coming loose

  • Jewels or logos popping off the frames

  • Frames becoming discolored or oxidized

The warranty does not cover problems caused by rough handling or improper care of glasses. 

Examples of problems caused by improper care might include: glasses warping because you left them in your car on a hot day. Hinges rusting because glasses fell in the sink would is another for-instance. 

Also, don’t try to fix the glasses yourself, or you may void the warranty.

SEE RELATED: What’s the best warranty you can get on a pair of sunglasses?

Final thoughts on FramesDirect.com

If you’re looking for a reputable place to buy men’s or women’s glasses or sunglasses online, FramesDirect is a good choice. The company provides a large selection of eyewear, competitive prices and a sound reputation. 

Other pros include years in business, fast and free shipping, and a solid return policy. Downsides may include the inability to try on glasses in person and the fact that they don’t accept vision insurance directly.

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