What is ContactsDirect?
ContactsDirect is an online contact lens seller that offers a variety of contacts. They also provide free standard shipping and many discounts. The company accepts vision insurance directly, which is a plus among ContactsDirect.com reviews. Many people prefer not to have to file claims on their own.
Which brands does ContactsDirect sell?
ContactsDirect.com sells more than 20 top brands of contact lenses. The most popular brands they sell include:
They also sell other quality brands, including Avaira, Biomedics, Clariti, MyDay, Proclear and Ray-Ban contact lenses.
ContactsDirect offers many types of contact lenses to fit a variety of preferences, needs and prescriptions. For example, they sell daily, weekly and monthly contact lenses. They also sell single vision contacts, bifocal and multifocal contacts, and toric contacts for astigmatism.
The online retailer can also be described as a one-stop shop. It sells contact lens solutions and eye drops from brands including Opti-Free and Systane.
Ordering from ContactsDirect provides an easy way to get all the lenses and solutions you need at the same time.
Is ContactsDirect legitimate?
ContactsDirect is an established online contact lens seller with an impressive reputation. This is in part because it accepts vision insurance. But that’s not the only reason to have a positive ContactsDirect review.
The online contact lens seller also has a fair return policy. You can return unopened contacts and contact solutions in their original packaging for a refund within six months of purchase. You get a full refund minus shipping costs.
ContactsDirect is owned by EssilorLuxottica, a global vision solutions company that also owns a variety of eyewear brands, retail stores and eyewear e-commerce sites.
ContactsDirect reviews
If you’re looking for a place to buy contact lenses online, it’s important to check out reviews from previous customers. ContactsDirect.com gets good reviews overall. Plus, it has a score of four out of five stars on Trustpilot, a popular consumer review site.
ContactsDirect.com reviews point out a number of benefits, including that the company:
- Accepts vision insurance
- Offers good prices and discount codes
- Ships contacts quickly
- Has helpful customer service representatives
On the other hand, some customer reviews mention occasional issues. These include contacts not being in stock, errors on orders, and glitches in getting the company price match applied to their order.
How to save money at ContactsDirect
ContactsDirect offers several ways to save when buying contact lenses online. You can find the following offers, deals and promos on ContactsDirect:
- Frequent sales and promo codes let you shop at a discount
- Free standard shipping year-round
- Supply savings mean you can get up to $100 off a year’s worth of contacts
- The ContactsDirect price match offers to beat deals from certain competitors — call if you find a better price
- Contact lens manufacturer rebates when you buy an annual supply — promo codes and rebate details are provided
ContactsDirect also offers a discount program for students, military personnel and more. To get this discount, you must select it and verify your status during checkout.
Students can get 20% off when verified through UNiDAYS. And a 15% discount is available to first responders, government employees, hospital employees, medical providers, military members, nurses and teachers when verified through ID.me.
ContactsDirect phone number and contact information
It’s easy to get in touch with ContactsDirect in a variety of ways. You can call the ContactsDirect phone number at 1-844-553-6737 from anywhere in North America.
You can reach them by phone during these hours:
- Monday through Friday: 8:30 a.m. to 5:30 p.m. Eastern time
- Saturday: 9 a.m. to 5:30 p.m. Eastern time
ContactsDirect also offers customer service via live chat Monday through Friday from 8:30 a.m. to 5:30 p.m. Eastern time. Customer service agents should respond right away during those times. You can also reach ContactsDirect by email at any time.
Does ContactsDirect take insurance?
ContactsDirect takes vision insurance directly. That means ContactsDirect will file a vision insurance claim for you so that you don’t have to fill out a form and seek reimbursement on your own.
ContactsDirect accepts vision insurance from many vision insurance providers, including:
- Aetna
- Blue View Vision
- EyeMed
- Humana
- Superior Vision
The catch is that your provider must be on the ContactsDirect list of in-network vision insurance companies. They also make it easy to check if your provider is in-network. If you use an out-of-network provider, such as Cigna, MetLife or VSP, you may have to file a claim on your own.
ContactsDirect also offers special discounts for members of in-network vision insurance plans. You can see if you qualify by finding your provider on their drop-down list of in-network providers and clicking “Submit.”
For example, the ContactsDirect EyeMed offer gives you 10% off purchases made using EyeMed vision insurance. Similar offers are available for customers with other plans as well.
How long do contacts normally take to ship from ContactsDirect?
Contacts normally take up to 10 business days to ship from ContactsDirect. Shipping time depends on the shipping method you choose.
Keep in mind that the ContactsDirect shipping estimates don’t include the time required to verify your contact lens prescription.
