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ContactsDirect review: Brands, products, cost and more

man shopping for contact lenses on his mobile phone through ContactsDirect

What is ContactsDirect?

ContactsDirect is an online contact lens seller that offers a variety of contact lens brands. They also provide free standard shipping and a number of discounts. The company accepts vision insurance directly, which is a plus for customers who prefer not to have to file claims on their own.

Which brands does ContactsDirect sell?

ContactsDirect.com sells more than 20 top brands of contact lenses. The most popular brands they sell include:

They also sell other brands, including Avaira, Biomedics, Clariti, Focus, FreshLook, MyDay, Proclear and Ray-Ban contact lenses. 

ContactsDirect offers many types of contact lens to fit a variety of preferences, needs and prescriptions. For example, they sell daily, weekly and monthly contact lenses. They also sell single vision contacts, bifocal and multifocal contacts, and toric contacts for astigmatism. 

The online retailer can also be described as a one-stop shop. It sells contact lens solutions and eye drops from several brands including Clear Care, Opti-Free and Systane

Ordering from ContactsDirect provides an easy way to get all the lenses and solutions you need at the same time.

Is ContactsDirect legitimate?

ContactsDirect is an established online contact lens seller with an impressive reputation. In fact, ContactsDirect made our list of best places to buy contacts in 2022, in part, because it accepts vision insurance. 

The online contact lens seller also has a fair return policy. You can return unopened contacts and contact solutions in their original packaging for a refund within six months of purchase. You get a full refund minus shipping costs.

ContactsDirect is owned by EssilorLuxottica, a global vision solutions company that also owns a variety of eyewear brands, retail stores and eyewear ecommerce sites.

ContactsDirect reviews

If you’re looking for a place to buy contact lenses online, it’s important to check out reviews from previous customers. ContactsDirect.com gets good reviews overall. Plus, it has a score of four out of five stars on Trustpilot, a popular consumer review site.

ContactsDirect reviews point out a number of benefits, including that the company:

  • Accepts vision insurance

  • Offers good prices and discount codes

  • Ships contacts quickly

  • Has helpful customer service representatives

On the other hand, some customer reviews mention occasional issues. These include contacts not being in stock, errors on orders and glitches in getting the company price match applied to their order.

How to save money at ContactsDirect 

ContactsDirect offers several ways to save on buying contact lenses online. A few deals, offers and promos you can find on ContactsDirect include:

  • Everyday discount promo code offers 15% off plus free shipping

  • Annual supply discount gives you up to $100 off a year’s worth of contacts

  • ContactsDirect price match offers to beat any competitor deal

  • Contact lens manufacturer rebates are available with a promo code

ContactsDirect also offers a 15%-off discount to first responders, government employees, hospital employees, medical providers, military members, nurses and teachers. To get the discount, you have to select this discount when checking out and then verify your job status using ID.me.

ContactsDirect phone number and contact information

It’s easy to get in touch with ContactsDirect in a variety of ways. You can call the ContactsDirect phone number at 1-844-553-6737 from anywhere in North America. 

You can reach them by phone during these hours:

  • Monday through Friday: 8:30 a.m. to 8 p.m. Eastern time

  • Saturday: 9 a.m. to 5:30 p.m. Eastern time

ContactsDirect also offers customer service via live chat Monday through Friday from 8:30 a.m. to 4:30 p.m. Customer service agents should respond right away during those times. You can also reach ContactsDirect by email at any time.

Does ContactsDirect take insurance?

ContactsDirect takes vision insurance directly. That means ContactsDirect will file a vision insurance claim for you so that you don’t have to fill out a form and seek reimbursement on your own.

ContactsDirect accepts vision insurance from many vision insurance providers, including:

The catch is that your provider must be on the ContactsDirect list of in-network vision insurance companies. They also make it easy to check to see if your provider is in-network. If you use an out-of-network provider, such as Cigna, MetLife or VSP, you may have to file a claim on your own.

ContactsDirect also offers special discounts for members of in-network vision insurance plans. You can see if you qualify by finding your provider on their drop-down list of in-network providers and clicking “submit.” 

For example, the ContactsDirect Eyemed offer gives you 10% off purchases made using EyeMed vision insurance. Similar offers are available for customers with other plans as well.

How long do contacts normally take to ship from ContactsDirect?

Contacts normally take between one and 10 business days to ship from ContactsDirect. Shipping time depends on the shipping method you choose.

Keep in mind that the ContactsDirect shipping estimates don’t include the time required to verify your prescription.

ContactsDirect offers the following shipping methods and times:

ContactsDirect shipping methods and times
Shipping method How long contacts normally take to shipCost
Standard shipping 7-10 business days Free
Pick up at a LensCrafters store near you 7-10 business days Free
Priority shipping 3-5 business days $11.99
Express shipping 1-2 business days $19.99

ContactsDirect does not offer international shipping. You can only order contacts to be shipped to a U.S. address such as an apartment, business or house.

How to check your ContactsDirect order status

You can check your ContactsDirect order status online if you have an online account with the company.

To check order status, log into your account, click on your name at the top of the page and then click “view orders.” Choose an order and click on the tracking link to see the shipping status. Tracking information usually becomes available about a day after your contacts get shipped.

If you have a problem checking your order status online, you can reach ContactsDirect customer service by phone, live chat or email.

Final thoughts on ContactsDirect.com

ContactsDirect is a good choice for customers who have a contact lens prescription from their eye doctor and want to find a good deal on contacts online. Unlike some other online eyewear sellers, ContactsDirect accepts many types of vision insurance directly. This makes it easier to buy contacts with insurance. The company has good reviews and offers free standard shipping and discounts on all orders. 

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