How to buy contact lenses online
In tandem with the rise of e-commerce has come the rise of eye commerce — the ability to buy eye care products online. Today, at least one-fifth of contact lens wearers in the U.S. buy their contact lenses online, and that number keeps climbing.
Convenience and price drive many contact lens customers to turn to the internet for their purchases. But when you’re shopping for contacts online, are you eyeing more than the ease of doing business and the cost savings? If you’re not, you should be.
Here are eight things you need to keep in mind when buying contacts online:
1. Get an eye exam
Eye care providers urge consumers to undergo regular eye exams (typically once a year) to ensure their contact lens prescription is up to date since the health of your eyes can change between checkups. Eye care experts recommend you never buy contact lenses with an expired prescription.
According to the Federal Trade Commission (FTC), a contact lens prescription should be good for at least a year, but some U.S. states allow two-year prescriptions. Prescriptions can be written by eye care providers, including licensed contact lens fitters.
“People should keep in mind that contact lenses are not harmless accessories, but are FDA-regulated medical devices with a small, but real, risk of infection and loss of vision,” says Boston ophthalmologist Dr. Deborah Jacobs, past president of the Eye and Contact Lens Association.
The General Optical Council states that, in the UK, a registered eye care provider must be involved in the sale of contact lenses, whether from a brick and mortar location or online.
However, European-headquartered Vision Direct allows users to buy contact lenses without proof of prescription. They simply trust the user will input a valid, up-to-date prescription.
By the way, the FTC notes, all contact lenses require a prescription — even cosmetic lenses designed only to alter the appearance of your eyes, rather than improve your vision.
Businesses that sell cosmetic lenses without a copy of your prescription or without verifying your prescription information are selling them illegally in the U.S., the FTC says.
The Association of British Dispensing Opticians (ABDO) also declares that cosmetic or “plano” contact lenses “can only be supplied under the supervision of a registered dispensing optician, optometrist or medical provider.”
“Unfortunately, many retailers are illegally selling contact lenses or using regulatory loopholes to circumvent requirements designed to ensure the safety of our patients,” the American Optometric Association warns.
SEE RELATED: Contact lens eye exams
2. Check your contact lens prescription
Aside from the expiration date, your contact lens prescription normally should show information such as:
Name of the prescriber
Date of your eye exam
Power of the vision correction, expressed in numbers preceded by plus or minus signs
Curvature of the lenses
Diameter of the lenses
Brand name of the lenses
“If the lenses will not be dispensed by the prescribing provider, it is important that whoever fills the prescription does so completely and accurately,” says the GP Lens Institute, the educational arm of the Contact Lens Manufacturers Association.
In the UK, according to the ABDO, anyone dispensing contact lenses (whether an optometrist, optician or someone acting under the supervision of a registered optometrist) is responsible for the supply.
Per the ABDO, “The registered optometrist, dispensing optician or contact lens optician has a duty to ensure that written protocols and procedures are in place to protect patient health and safety, that the person conducting the supply is appropriately trained and themselves able to ensure that the lens or lenses will meet the specification and make appropriate arrangements for the patient to receive aftercare.”
3. Be aware contacts and glasses prescriptions are different
If you have a prescription for eyeglasses, you can’t use it to buy contact lenses. You’ll need a separate prescription just for contacts.
The main reason: Eyeglass lenses are positioned about 12 millimeters from your eyes, while contact lenses rest directly on the surface of your eyes.
4. Stick to the prescribed brand
The FDA and optical experts suggest being on the lookout for attempts to substitute one contact lens brand (perhaps a cheaper variety) for the one that appears on your prescription.
“While this may be acceptable in some situations, there are differences in the water content and shape between different brands,” the FDA says. “The correct choice of which lens is right for you should be based only on an examination by your eye care provider.”
In addition to ensuring the brand is correct, double-check whether the power and other details are right. If something about the lenses appears to be wrong, contact your eye care provider and the retailer.
5. Shop around
Prices for the exact same brand of contacts frequently vary from seller to seller. Therefore, it can pay to do some comparison shopping — you might be able to save some money.
In addition, hunt for cost-cutting deals or coupon codes, and take a look at subscription services that sell bulk supplies of contacts.
Other ways to cut your contact lens costs: Check your vision insurance coverage for contacts and for any rebates on your contact lens purchase.
6. Ensure you always have contacts and lens care supplies
“Some contact lenses may take time to get to you, so make sure you order early enough so you don’t run out,” says Mike Suh, director of contact lenses at online eyewear retailer Clearly.
No matter how many contact lenses you plan to buy, don’t select an online retailer based on price alone. You should take other factors into account, including whether you or your friends, relatives or colleagues are familiar with or have a good impression of the retailer.
7. Check out the seller’s reputation
Before buying contact lenses from an online retailer, do some online research. Look at customer reviews, and visit the websites of organizations like the Better Business Bureau to see whether complaints have been filed against the retailer.
“Order your contact lenses from a supplier you are familiar with and know is reliable. Contact lenses are often more complex than they appear,” the FDA advises.
New York City ophthalmologist Dr. Michelle Rhee, president of the Eye and Contact Lens Association, cautions that some e-commerce sites might be selling contacts that are not approved by the FDA or that are counterfeit.
Dylan Herold, a contact lens specialist at Clearly, says you also should examine a retailer’s customer service and return policies, as well as the ease of ordering, the security of the retailer’s website, and the selection of products, accessories and manufacturers.
“A provider that only has a few products won’t be able to serve a customer’s range of needs,” Herold says.
8. Beware of online eye exams
Dr. Ming Wang of Wang Vision 3D Cataract and LASIK Center in Nashville recommends steering clear of online eye exams marketed by some e-commerce retailers of contact lenses.
“These services are not likely to get someone a correct prescription and cannot diagnose eye problems that could be occurring. They are not evaluating the material and fit with how it interacts with someone’s anatomy,” Wang says.
“They are in no way a substitute for an in-person eye examination and customized contact lens fitting. Anyone who needs contact lenses should be sure to have a fitting done with a local doctor.”
FIND AN OPTICIAN: If you're concerned about your vision, visit an optician near you.
Page published on Tuesday, 17 May 2022